Troubleshooting iCloud

iCloud usually ‘just works’, but occasionally there are circumstances when it doesn’t. Common issues seen are a failure to sync a safe, or a ’stuck’ (partly complete) sync. If this happens there are few things you can try which usually will resolve the issue:

Check:

• Ensure that your Mac (or iOS device) is connected to the internet (try web browsing),

• ensure you are logged on to iCloud and have enabled iCloud Drive for SamuraiSafe,

• check the availability of the Apple iCloud Drive service: http://www.apple.com/support/systemstatus/.

if the above doesn’t resolve your issue try:

on macOS:

• Logging out of macOS and then logging in again restarts the appropriate iCloud processes which will often resolve issues,

on iOS:

• Restarting your device will restart the iCloud processes,

if the above doesn’t resolve your issue try:

• Disabling and then re-enabling iCloud Drive for SamuraiSafe,

If the above steps fail to resolve your issue:

• log out of iCloud completely, and then log in again.
• NOTE: iCloud updates are not instantaneous. After relogging into iCloud on a device, it may be necessary to wait at least 10 minutes before the updates come through. The speed of restoration will no doubt depend on the network speed and the size of your iCloud data store.