Support

User Guides

SamuraiSafe iOS User Guide

SamuraiSafe macOS User Guide

Release Notes

SamuraiSafe iOS Release Notes

SamuraiSafe macOS Release Notes

Contact

For product support, comments, complaints or requests please email support@samarama.net

Support Notes

  • Password Autofill for iOS

    Password Autofill allows easy login using SamuraiSafe credentials to websites using Safari/Chrome/Firefox or other apps that support AutoFill.

  • iOS 14 Issues

    • Recently opened SamuraiSafe safes are listed under Recent in the Files app. The SamuraiSafe iCloud container is marked private, so this probably shouldn’t occur. Report filed with Apple.
    • On running an iPhone only app on an iPad, and using password autofill, a floating keyboard may be presented, and may be partially offscreen. Ensuring the keyboard isn’t floating before launching the app seems to help. Another workaround is to use SamuraiSafe cut/paste rather than autofill.
  • MacOS Big Sur

    SamuraiSafe has been tested on MacOS Big Sur. However not on Apple Silicon. Issues are most unlikely. Please report any problems.

  • iCloud Troubleshooting for SamuraiSafe

    iCloud usually ‘just works’, but occasionally there are circumstances when it doesn’t. Common issues seen are a failure to sync a safe, or a ’stuck’ (partly complete) sync. If this happens there are few things you can try which usually resolve the issue.

  • Password History and Safe Format Upgrades

    SamuraiSafe on iOS and macOS now supports password history (retaining previously saved passwords). When enabled, the limit specified in Settings/Preferences indicates the maximum number of previous passwords to be retained for an entry. You can also create a custom limit for a particular entry.

  • Migration Tool: CSV to XML conversion

    SamuraiSafe for macOS directly imports XML format password files exported from either the Windows or Java versions of PasswordSafe. To assist in migration from other products, I provide a simple CSV to XML conversion program. It is an AWK script, which to run requires familiarity with the UNIX command line.