If you use Touch or Face ID and you do any of the following:

  • replace your device,
  • change a safe name,
  • change a safe location (local vs iCloud),
  • update Face or Touch ID (by adding a face/fingerprint),
  • reset Face or Touch ID.

The saved password will be lost - so before you do this make sure you remember your safe password.

If you have forgotten your safe password, you can change the password while Face or Touch ID is still working.