Troubleshooting iCloud

iCloud usually ‘just works’, but occasionally there are circumstances when it doesn’t. Common issues are a failure to sync a safe, or a ’stuck’ (partly complete) sync. If this happens there are few things you can try which will usually resolve the issue:
Check:
• that your device is connected to the internet (try web browsing),
• ensure you are logged on to iCloud/Documents and Data or iCloud Drive,
• check the availability of the Apple iCloud service: http://www.apple.com/support/systemstatus/
if the above doesn’t help, try:
• restarting your device (as this will restart the iCloud processes on your device),
• disabling and then re-enabling iCloud Documents and Data (or iCloud Drive Documents) for SamuraiSafe,
• if the above steps fail to resolve the issue, try logging out of iCloud completely, and then logging in again.
Note also that macOS Yosemite (10.10) or later only supports iCloud Drive, which means you can’t share documents with iOS devices running iOS 7 or earlier. See https://support.apple.com/en-au/HT201104 for information on upgrading to iCloud Drive.
If you haven’t upgraded your iCloud account to iCloud Drive, you can still share documents between iOS 7, iOS 8 and macOS 10.9 and earlier.
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