Troubleshooting iCloud

iCloud usually ‘just works’, but occasionally there are circumstances when it doesn’t. Common issues are a failure to sync a safe, or a ’stuck’ (partly complete) sync. If this happens there are few things you can try which will usually resolve the issue:
Check:
• that your device is connected to the internet (try web browsing),
• ensure you are logged on to iCloud/Documents and Data or iCloud Drive,
• check the availability of the Apple iCloud service: http://www.apple.com/support/systemstatus/
if the above doesn’t help, try:
• restarting your device (as this will restart the iCloud processes on your device),
• disabling and then re-enabling iCloud Documents and Data (or iCloud Drive Documents) for SamuraiSafe,
• if the above steps fail to resolve the issue, try logging out of iCloud completely, and then logging in again.
Note also that OS X Yosemite (10.10) only supports iCloud Drive, which means you can’t share documents with iOS devices running iOS 7 or earlier. See https://support.apple.com/en-au/HT201104 for information on upgrading to iCloud Drive.
If you haven’t upgraded your iCloud account to iCloud Drive, you can still share documents between iOS 7, iOS 8 and OS X 10.9 and earlier.
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